We offer a 10 day Exchange Guarantee on every product we offer. Please email us at orders@portopong.com with (Return Merchandise Authorization Needed) in the subject line within 10 days of purchase date.

No Cash Refunds - exchanges only.

PORTOPONG LLC. will exchange your product once we receive your returned product a new one will ship out 2 days later. Customer to assume shipping charges on returned item. All replacements are shipped with best possible solution. The customer will assume all shipping costs to us, and PORTOPONG will assume the cost of shipping back to the customer.

Warranty Policy Conditions of Use 10-Day Warranty All products (unless stated otherwise), carry an implied, 10-Day warranty from time of purchase. Defects due to manufacturing or failure are covered under this 10-day warranty. Warranty does not include superficial damage or any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Warranty is void if things beyond our control happen as well.

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